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Question 3 and 4 are crucial to figure out if a provider has a “fixed, rule based chatbot” or a “dynamic system with machine learning”.5. Key learning: Beware of custom development — you don’t want to continuously spend resources on maintaining a custom built software.7. We know, it is very tough to answer those questions from the outside just by looking at a webpage, but when you are in a call with a provider, try to ask the questions and if you don’t understand it, ask how or why until you’ve really understood it.Is the solution applicable to all industries or only specific verticals? As I wrote on top, the field of chatbots is still coming into its own, with new providers and solutions popping up almost every day. Every thought helps us come up with a better system to talk about chatbots, cut through the hype, and end the confusion about this promising technology.We need a common wording that helps us tell them apart.But since the field is so dynamic, it would be short-sighted to define categories now and sort the different technologies into predetermined boxes.
Users will be able to ask the bots for basic information about venues such as restaurants and cinemas, such as opening hours and parking information.I’ve come up with these questions following my own experience of building Solvemate, a Berlin-based company that uses chatbots to automate customer support.Our own chatbots (which we call virtual agents), are being used by thousands of endusers every day, solving the majority of support requests in less than 12 seconds.There’s lots of confusion surrounding this exciting technology.I’ve worked out seven questions to help us talk about chatbots.